A Canadian couple, Alison Rees and Kyle Wilson had an incredible journey to recover their lost luggage. After filing a lost luggage report with Air Canada, the couple's journey began with tracking the Apple AirTag attached to the bag.
The AirTag showed that the bag was at a public storage facility in Etobicoke, Ontario.
But it sat there for months without any progress. In desperation, Rees reached out to a manager at Toronto Pearson Airport who had never heard of the facility before.
Rees and Wilson then involved the police, who opened the storage unit where the couple had tracked the bag.
Inside, they found floor-to-ceiling luggage but still couldn’t find their bag.
They later learned that Air Canada had donated it to a charity, which seemingly used the storage facility.
The story gained traction, and Air Canada eventually gave Rees and Wilson an individual case handler.
Within 48 hours, the bag was at their front door.
Rees said she and Wilson were never after compensation, as Air Canada had provided $2,300 for the lost luggage - the legal maximum.
They just wanted their belongings back.
“You own your luggage at the end of the day. You deserve that property back."
The couple's incredible journey serves as a reminder that sometimes all it takes to find something lost is a little bit of determination.
As Rees said, “It's not until you fight for something that you realize it never was actually gone."
It also pays to have an Apple AirTag or other tracking systems handy.
Ultimately, Rees and Wilson's story has a happy ending, but the surrounding details remain suspicious. The name of the charity that received their bag is still unknown, as Rees waits for a police report with more information.
For now, at least, Rees and Wilson can rest easy knowing that their lost luggage is back in their possession!
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